Terms and Conditions of Service

1. Who provides the service

Spanish for Health is a brand shared by two Spanish teachers who work as independent individuals, not as an incorporated company. Their full names, city and contact emails are set out in the Personal Data Processing Policy.

The agreement is entered into directly with the teacher who delivers the student’s classes, and she is the one answerable for that course. Where that teacher is unable to deliver a session, the other teacher of Spanish for Health may step in for that session (point 12).

Personal data works differently: there the two act as joint data controllers, as explained in the privacy policy.

These terms are accepted on completing enrolment and form part of the agreement between the parties.

2. What the course package includes

• Twelve live classes of sixty minutes.
  • Small group: three classes per week, over four weeks.
  • One-to-one: the schedule is agreed with the student, within the eight-week validity period in point 8.
• Access to the course materials and practice activities.
• The complete recording of each class, on the terms of point 13.

All classes are recorded, and accepting this is a condition of enrolment. See point 13.

The courses teach Spanish for healthcare settings. They are not medical training. See point 16.

3. Single classes

Alongside the packages, Spanish for Health sells single classes, booked and paid for one at a time.

The punctuality rules (point 6) and the recording rules (point 13) apply to single classes, with the following particulars:

• They may be cancelled or rescheduled with at least 24 hours’ notice. Cancelled with that notice, the full amount is refunded or the class is rescheduled, at the student’s choice.
• Cancelled with less than 24 hours’ notice, or if the student does not attend, the class is considered taken and is not refunded.
• The satisfaction guarantee (point 10) and the pro-rata refund (point 11) apply only to packages, not to single classes.

A single class is booked by ticking the acceptance box on the booking form together with the confirmation email, which carry these conditions. No signed contract is required.

If a single class is credited against the price of a later package, that credit is governed by the conditions published at the time of purchase.

4. Price and payment

Prices are published in US dollars and paid through PayPal, in advance and in a single payment.

The agreement is signed before payment and takes effect on payment. Payment is due within five (5) days of signature; if it is not received within that period, the agreement lapses and the place is released.

The invoice is issued by the teacher who delivers the service, trading as Spanish for Health.

Spreading the payment with your own card

The student may spread that payment into instalments with their own bank, if their card allows it. That is an arrangement between the student and their bank: it does not change these terms or the agreement, and for Spanish for Health the course is treated as paid in a single payment.

Payment in two instalments

This is not a payment option we offer, and it is not a right of the student. It applies only where the agreement expressly provides for it, with its dates. Where it applies:

1. The first instalment is paid within the five-day period set out above and before the first class. The second falls due before the fifth class, on the date set in the agreement.
2. If an instalment is not paid on its due date, access to classes and recordings is suspended until it is paid. Classes that take place during the suspension are considered taken.
3. If the instalment remains unpaid ten (10) days after its due date, the agreement terminates and is settled in accordance with point 11.
4. Where a refund is calculated by class, each class is worth the total price of the course divided by the number of classes, less any amount the student has not yet paid. A refund never exceeds the amount actually paid.
5. Payment in two instalments does not combine with founding-cohort pricing or with any other promotion.

Reversed payments

If a payment already received is reversed, withheld or claimed back through the payment platform or the issuing bank, access to classes and recordings is suspended until the matter is resolved.

Classes already delivered are treated as provided and are payable, calculated as set out in point 11. If the reversal stands, the agreement terminates and the student owes the value of the classes received.

5. Enrolment and opening the group

A group opens with a minimum of three enrolled students.

If that minimum is not reached by the start date, the group is postponed to the next cohort. We give notice as soon as we know and never less than 72 hours in advance. A student who has already paid chooses between:

• moving to the next cohort at no additional cost, or
• receiving a refund of 100% of the amount paid.

This option does not apply to a student joining the cohort after a pause: that case is governed by point 11.

We may open a group with fewer than the minimum if we consider it appropriate. The minimum allows us to postpone; it does not require us to do so.

6. Punctuality and attendance

In one-to-one classes, the teacher waits for the student for up to fifteen minutes from the agreed start time. After that, the class is treated as delivered and is deducted from the package.

In group classes, the class starts at the scheduled time. A student who joins late enters the session where it stands; the start is not delayed and material already covered is not repeated.

If the student does not attend and did not give the notice required under point 7, the class is considered taken. In group classes, the student receives the recording of that session.

7. Rescheduling

A class may be moved with at least 24 hours’ notice, up to twice per course, and subject to the teacher’s availability.

In the group format, individual rescheduling is not possible: the group keeps its schedule and the student receives the recording of the session they cannot attend.

8. Validity of the package

The twelve classes expire eight weeks after the course start date. Classes not taken within that period are forfeited.

When the clock starts. In group courses, the start date is the date published for that cohort, whether or not the student attends the first session.

In one-to-one courses, it is the date of the first class. The student has fifteen (15) calendar days from payment to book it. If no class is booked within that period, the course is deemed to have started on the fifteenth day, both for this validity period and for the guarantee in point 10. We send a reminder by email before that happens.

Once the course has started, classes the student does not book or does not take are forfeited and are not refunded. The teacher makes time slots available; using them within the validity period is the student’s responsibility.

9. Statutory right of withdrawal

As the agreement is entered into at a distance, the student has a right of withdrawal (derecho de retracto) for five (5) business days following the signature of the agreement, under Article 47 of Colombian Law 1480 of 2011, provided the course has not started.

Once withdrawal is exercised, 100% of the amount paid is refunded, with no justification and no penalty. A request sent to our contact addresses is sufficient.

The refund is made within fifteen (15) calendar days, as the law requires.

10. Satisfaction guarantee

In addition to the statutory withdrawal right, we offer a broader voluntary guarantee:

Up to and including the third class, if the student considers that the course does not meet what they expected, they may request a refund of 100% of the amount paid.

The guarantee closes with the third class, or fifteen (15) calendar days from the start of the course, whichever comes first, taking as the start date the one defined in point 8.

Conditions:

• The request is made in writing, to our contact addresses, within that period.
• The student must have attended all the classes held in that period. The guarantee covers someone who attended the whole period and still found it did not work for them.

Once the guarantee has closed, the cancellation policy in point 11 applies.

11. Cancellation, pausing and refunds

No refund provided for in these terms exceeds the amount the student has actually paid.

Full refunds. These apply in three cases and three only: the withdrawal right in point 9, the guarantee in point 10, and a cohort postponed for not reaching the minimum (point 5).

Right to pause. Once the guarantee has expired, the student is entitled to pause the course and resume it, once only:

• In a group: by transferring to a cohort starting within six (6) months of the original start date. In the new cohort the student takes the classes still outstanding, joining at the session equivalent to the one they left. If the cohort they transferred to is postponed, they move to the next one without that consuming their right.
• One-to-one: by pausing for up to three (3) months from the date of the request. On resuming, the eight-week validity period runs from the new first class.

After a pause, no cash refund applies. The pause is granted at the student’s request and consumes the right to a refund. It is accepted in writing when requested.

If the student does not resume within that period, the classes expire, provided at least one date or cohort was offered within that period.

If we cannot offer a cohort. If no cohort of the program opens within six months of the original start date, the student chooses between waiting for the next one or receiving the value of the classes still outstanding. That choice remains available for as long as the student has not resumed, and the expiry period in the paragraph above does not run until a cohort has been offered.

Refund instead of a pause. If the student prefers the money, they must request it in writing, and the following applies:

• Up to the sixth class. The value of the classes not taken is refunded, less 10% for administrative costs.
• From the seventh class onward. The course is considered substantially delivered and no cash refund applies. The student keeps the right to pause.

Classes forfeited through expiry or through not having been booked (point 8) do not count as classes not taken for this calculation.

Example. A student has taken 6 of the 12 classes and requests a refund. The value of the remaining 6 classes is refunded, less 10% of that sum.

Moving from group to one-to-one. The student may change format by paying the difference, calculated at the price list in force on the date of the change.

How and when refunds are made. By the same payment method, within fifteen (15) calendar days of the request. If, because of the time elapsed, the payment platform no longer allows the original transaction to be refunded, the refund is made by bank transfer or by another means agreed with the student, without changing the amount or the deadline.

12. If we cannot deliver a class

If the teacher is unable to deliver a class due to illness or an unforeseen event, the following order applies:

1. the class is rescheduled and does not count as used;
2. if it does not fit within the validity period, that period is extended as needed;
3. if that is not possible either, the other teacher of Spanish for Health delivers it;
4. only if none of the three is possible, the value of that class is refunded.

13. Recording of classes

All classes are recorded. Recording is part of the service, is a condition of access to the course, and cannot be switched off: it allows the session to be delivered to anyone who could not attend, it protects both parties in the event of a complaint, and we use it for our own training as teachers, as set out in the privacy policy. Notice is given at the start of each session and it appears in the agreement the student signs before paying.

A student who prefers not to appear may keep their camera and microphone off and take part through the chat.

A student who does not accept being recorded cannot take the course. If this is raised after signing and paying, the student may not continue, and the money is governed by the rules in point 11.

Delivery. The student receives the complete recording of each session within 48 hours, and may watch it until it is deleted six months after the course ends.

In groups, the recording of each session is shared with the students of that cohort. That is the arrangement provided for anyone who could not attend.

Publication. Publishing excerpts of classes, images, voice or names on our social media or website requires a separate, voluntary and revocable authorization, which does not affect this agreement or its price. An excerpt of a group class is only published if everyone appearing in it has authorized it; otherwise it is edited so they do not appear, or it is not published.

The student may not record classes independently, in audio or video, or capture the screen.

14. Prohibition on real patient information

It is strictly prohibited to include real patient information in any class, exercise, text or conversation in the course: names, dates, medical record numbers, or any detail that could identify a person.

All clinical cases used are fictional or anonymized. Breach of this rule may result in termination of the course with no refund.

15. The student’s obligations

The student undertakes to:

1. Pay the price in the agreed manner and on the agreed dates (point 4).
2. Join the booked classes on time (point 6).
3. Not share, copy or redistribute the course materials (point 17).
4. Not provide real patient information (point 14).
5. Not record the classes independently or capture the screen (point 13).
6. In group classes, respect turn-taking and the time of the other students.

If these obligations are breached. A serious or repeated breach, including conduct that is disrespectful towards the teacher or towards the other students in the group, entitles us to terminate the course after one written warning. In that case the value of the classes not taken is refunded, less 10% for administrative costs.

If the conduct amounts to harassment or threats, termination is immediate, without prior warning and with no refund. The same applies to a breach of the prohibition on real patient information in point 14.

These obligations also apply to anyone who buys a single class (point 3).

16. Scope of the training

Spanish for Health teaches Spanish for healthcare settings. Its courses build linguistic and communicative competence: they do not provide medical training, do not assess clinical competence, and do not grant Continuing Medical Education (CME) credits or clinical accreditation.

The CCLA exam preparation track trains the language skills that the exam assesses. The score obtained depends on the student’s performance on the day of the exam, which is administered by the examining body and is outside our control.

17. Course materials

The materials, exercises and recordings are the property of the joint owners of Spanish for Health and are provided for the student’s personal use.

They may not be copied, redistributed, shared with third parties, published, or used for commercial or training purposes outside the course, without written authorization.

18. Personal data

The processing of the student’s personal data is governed by the Personal Data Processing Policy, which forms part of these terms.

19. Changes to these terms

We may update these terms. Changes are published with their date and do not affect courses already purchased, which are governed by the version in force on the date of enrolment.

20. Limitation of liability

We are not liable for lost profits, lost income, job opportunities or exam results, nor for indirect loss arising from the use of the course.

Nothing in these terms limits the rights granted to the student by the Colombian Consumer Statute (Law 1480 of 2011).

21. Language

These terms are published in Spanish and in English, and the student accepts the version in the language in which they read it at enrolment. The two versions have the same content.

The Spanish version is the one submitted to Colombian authorities and courts, in accordance with Article 37 of Law 1480 of 2011. If any discrepancy appears between the two versions, the interpretation most favourable to the student applies, in accordance with Article 34 of the same law.

22. Governing law

These terms are governed by Colombian law. Any dispute will be settled before the courts of Colombia.