Frequently Asked Questions

Clinicians and healthcare staff who need Spanish to treat patients: physicians, nurses, nurse practitioners, physician assistants, residents and students in the health professions.

An intermediate level or above is required, as the courses work on handling clinical conversations rather than on learning the language from the beginning. If you are starting out, we would recommend a general Spanish course first, and we will gladly let you know if that is the case.

We recommend booking a diagnostic class. In it your teacher assesses your level, learns about your specialty and recommends the most suitable program. If you then enrol, the cost of that class is credited against the price of the course.

A free consultation is also available, should you prefer to discuss it beforehand.

No. Spanish for Health teaches language, not medicine. Our courses do not provide medical training, do not assess clinical competence and do not grant Continuing Medical Education credits or clinical accreditation.

Twelve live classes of sixty minutes on Zoom, with the materials and practice activities for your program.

Small group: three classes a week over four weeks, on fixed days and times, with a maximum of five students.

One to one: the schedule is agreed with you.

Every class is recorded and you receive the full recording within 48 hours.

It depends on your schedule and your objectives.

Group: up to five students, a fixed schedule, a lower price and practice with other speakers.

One to one: a schedule agreed with you, content focused on your specialty and a higher price.

If you are unsure, we will gladly advise you in the diagnostic class.

A group opens with three enrolled students. If that minimum is not reached by the start date, the cohort is postponed and we let you know at least 72 hours in advance. You then choose between moving to the next cohort at no additional cost or receiving a full refund.

A device with a camera and microphone, a stable connection and Zoom. Materials are delivered through the student portal and Google Classroom. Use of the camera is optional.

Your agreement is with the teacher who delivers your course.

Should she be unable to deliver a session, it is rescheduled. If rescheduling does not fit the calendar, your validity period is extended. If neither option is possible, the other teacher delivers that session. And if that is not possible either, the value of that class is refunded.

The program trains the language skills the exam assesses, which is the part we can support you with. The score depends on the student’s performance on the day, and the exam is administered by the examining body.

In US dollars through PayPal, before the course starts. Prices are on the Pricing page. The invoice is issued by the teacher who delivers your course, under the Spanish for Health trading name.

The agreement is signed first and payment is due within the following five days. The agreement takes effect once the payment is received. If it is not received within that period, the agreement lapses and the place is released.

Courses are paid in a single payment. Should you wish to spread the cost, your own card issuer may allow you to do so. That arrangement is between you and your bank and does not change your enrolment.

Yes. You receive an invoice you can submit to your employer or to a professional development fund.

At present we do not bill institutions directly. If your employer needs to contract for a group of staff, we would be glad if you wrote to us and we will set it up as a separate arrangement.

Yes. You have five business days from signing to withdraw, with no justification required and no penalty, provided the course has not started. An email to us is sufficient. The refund is 100% and is made within fifteen calendar days.

Up to and including your third class, you may request a full refund from us in writing, provided you attended all the classes held in that period.

The window closes with your third class or fifteen calendar days from the start of the course, whichever comes first. From that point the cancellation terms in the Terms and Conditions apply.

Group: the cohort keeps its calendar, so the class is considered taken and you receive the full recording.

One to one: you may move a class by giving at least 24 hours’ notice, up to twice per course and subject to your teacher’s availability. With less notice, the class is considered taken. Your teacher waits fifteen minutes for you from the agreed start time.

Yes, once.

Group: you transfer to a cohort starting within six months of your original start date and resume at the session where you left off. If no cohort of that program opens within those six months, you choose between waiting for the next one or receiving the value of the classes outstanding.

One to one: you may pause for up to three months from the date of your request. On resuming, the validity period runs from your new first class.

Please bear in mind that, once the pause has been requested, the cash refund no longer applies.

Eight weeks from the start of the course. Classes not booked or not taken within that period are lost. Your teacher makes time slots available throughout the period.

Yes. You may change format by paying the difference, calculated at the prices in force on the day of the change.

Yes, all of them, and this is a condition of taking the course, so recording cannot be switched off. It allows the session to be delivered to anyone unable to attend, it supports both parties in the event of a complaint, and the two teachers use recordings for our own training.

We give notice at the start of every session and it appears in the agreement you sign before paying.

It is not necessary. You may keep your camera and microphone off and take part through the chat.

You and your teacher. Both teachers have access, including for our own training.

In a group, the recording of each session is shared with the students of that cohort.

Recordings are deleted six months after the course ends, unless there is an open complaint involving that recording.

Only if you give us separate written permission. That permission is voluntary, you may withdraw it at any time, and it does not affect your course or its price.

For a group class, an excerpt is published only if everyone appearing in it has authorised it. Otherwise it is edited so they do not appear, or it is not published.

No. For reasons of patient confidentiality, real patient information may not be included in any class, exercise, text or conversation: no names, dates, medical record numbers or any detail that could identify a person. Every clinical case we use is fictional or anonymised.

We ask you to bear this in mind for the writing feedback in the student portal as well, which uses an external AI service. Breaching this rule may result in termination of the course with no refund.

Only what the course requires: enrolment, scheduling and teaching your classes, marking your work, billing and correspondence. We do not sell data and we do not pass it to third parties for commercial purposes. We do not ask for your ID document number and we do not collect health data.

The full detail, including the providers involved, retention periods and how to exercise your rights, is in the Privacy Policy.